Hopping Mad at Actinver

I will try to refrain from using profanity in this post.
On July the 5th, I wrote a cheque to Actinver on a Canadian Bank to cover what we thought was going to be a battery of tests for my hubby. Those tests turned into an emergency operation to remove a benign tumour on his large intestine that was obstructing normal function.
As of TODAY, July the 19th, those funds have still not cleared my Canadian bank. In the meantime, I can't access those funds in Canada, in case they do clear, and I can't access any funds in my Actinver account because the whole thing is frozen.
I cannot tell you how many times I have phoned Actinver, gone in to Actinver, asked if I could cancel the cheque (which would be not only be the NSF charge but also over a $1,000 dollars because of the change in the Canadian bank rate) so I could at least access the funds via a bank machine.
Has anybody else had to endure this TOTAL FUCKING BULLSHIT from Actinver...if so, what did you do?
I can tell you that since Actinver bought Lloyds, with whom we have had an account since '96, the service has gone down the tubes. It doesn't seem to matter if you write a cheque or do a bank transfer, they screw it up every time.
End rant...feedback please.

Zed, do they have a beneficiary clause? If so, what is required? We've been plodding along with Actinver because all the beneficary stuff is set up in my hubby's sons name. Lloyd/Actinver requires current passport with picture and a signature.

E-raq wrote:Time to swap banks, both in Canada and here. Actinver can't even get their clock set right on the outside of the building, not the best of signs.

Next time do a direct electronic bank transfer. If Actinver can't handle that, they're not worth dealing with.

Excuse my stupidity but is there a difference between a "bank transfer" and an "electronic bank transfer"?
Actinver certainly can't do bank transfers either without screwing up.
The biggest reason I'm asking is because, when today I was talking to the Bank Manager in Canada, he mentioned that in Mexico you should deal with a bank that does cheques electronically and not through a manual clearing house.

Thank you Jim and Marty!

No doubt about, our money will be walkin'.
When you have an emergency, you have to be able to count on things happening promptly and efficiently.
Beneficiary rules there please?
Sorry for asking questions but I'm tied to the house waiting for phone calls and don't want to tie up the phone for anything else.

thanks!

Well then, that's another black mark against Actinver because, if they do that, they sure didn't tell me...and they knew the circumstances of the deposit. Dumb shits!...and so am I.

It certainly may help somebody else. That's the way we've done transfers with Actinver in the past...they still lose the money for up to 10 days.
BTW, I finally called our original account manager in San Miguel...she's very senior and is going to help get to the bottom of this.
She has a very interesting history since her family owns the building that Lloyd/Actinver is located in there. Her office is the room where she was born...she likes to say she hasn't gone far in life.

I agree but I needed to swear
so thought I ought not put it there

If either of the Bob's or Maid Merry can clean up my act, then feel free to move it...this really has happened and is true so I don't think it falls under defamation...then again, this is Mexico.