Renew American passport

How does one renew an American passport in ajijic

https://travel.state.gov/content/travel/en/passports/need-passport/outside-us.html

You can take your completed form and old passport to DHL or Ishop. Ishop had been acting as an agent for the Consulate's passport office, but when I contacted them in April they told me they no longer did that, but that I could still get the mailing envelope from them. You can also get the correct envelope from the DHL office in Ajijic.

I do not recommend using Ishop for this purpose. I prepared the renewal package for my wife according to the instructions on the State Dept. / Consulate web site. I had renewed my passport online about six months earlier.

I also was told that Ishop knew how to package the materials and get it to the GDL Consulate. When I arrived, the bilingual clerk riffed through the pages I was submitting and  pronounced them unacceptable. He new that the Consulate would reject them and return them.

I was really offended. He was supposed to see that the documents were delivered to the proper place; not act as a Consular official. I told him I thought I knew what the process required having done it only a few months prior. So after a bit of outrage, I took my documents down to the DHL office, who sent them off without hassle. The delivery fee was also significantly cheaper; Ishop might be applying an agent fee. The renewed passport arrived a few weeks later without any problem.

Thanks for your post, ColorMeBlue, I am having to renew too. After hearing that Ishop would take care of everything, I stopped by to talk with Maricela and got some vague and odd answers to my questions. I will do what you did. Can you tell me where the DHL office you used is? TIA

It is on the Caretera, mountain side west of the Colon intersection.

fyi, DHL Ajijic office closes for siesta daily

They open 9 till 2, then again 4 to 7
Sat. 9 till 1
Closed Sundays

Thank you, CMB and BG! Much appreciated.

Wish we could go back to the old way of renewing.