Lake Chapala's INSIDE LAKESIDE
Log In or Register

Check your spam/junk folder for activation e-mail after you register.

Join the forum, it's quick and easy

Lake Chapala's INSIDE LAKESIDE
Log In or Register

Check your spam/junk folder for activation e-mail after you register.
Lake Chapala's INSIDE LAKESIDE
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Ilox is down

+11
ltollefs
RickS
ferret
MichaelB
SunFan
Trailrunner
miendo
Tday
spacedebris
Carry Bean
CanuckBob
15 posters

Page 1 of 2 1, 2  Next

Go down

Ilox is down Empty Ilox is down

Post by CanuckBob Thu May 09, 2019 5:55 pm

Been down for about 30 minutes. Centro Ajijic.

_________________
Vacation Rentals
https://casadecomo.mx/
CanuckBob
CanuckBob
Share Holder
Share Holder

Posts : 20541
Join date : 2010-04-04
Age : 61
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

https://casadecomo.mx

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by CanuckBob Thu May 09, 2019 6:06 pm

I just sent a report and within 5 minutes I got this response:

Hello Bob

There is an event in the area affecting your service. Our workteam is in the zone working to solve it as soon as possible.

The ticket for this event is ICE-2710.

_________________
Vacation Rentals
https://casadecomo.mx/
CanuckBob
CanuckBob
Share Holder
Share Holder

Posts : 20541
Join date : 2010-04-04
Age : 61
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

https://casadecomo.mx

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Carry Bean Thu May 09, 2019 7:04 pm

Good response. Look forward to hearing how quickly it gets fixed.

Carry Bean
Share Holder
Share Holder

Posts : 3427
Join date : 2010-04-05
Location : Riberas

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by spacedebris Thu May 09, 2019 9:21 pm

Down at six corners too! At least it is an event and not just my service and we know they are working on it.

spacedebris
Senior member
Senior member

Posts : 77
Join date : 2013-08-03

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by CanuckBob Thu May 09, 2019 9:45 pm

Mine came back a while ago.

_________________
Vacation Rentals
https://casadecomo.mx/
CanuckBob
CanuckBob
Share Holder
Share Holder

Posts : 20541
Join date : 2010-04-04
Age : 61
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

https://casadecomo.mx

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by spacedebris Thu May 09, 2019 9:50 pm

Just checked and it is back. I checked before I wrote and it was still off so a few hour outage. But running fine now.

spacedebris
Senior member
Senior member

Posts : 77
Join date : 2013-08-03

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by CanuckBob Fri May 10, 2019 8:02 am

Yes, I am impressed with their response to problems.

_________________
Vacation Rentals
https://casadecomo.mx/
CanuckBob
CanuckBob
Share Holder
Share Holder

Posts : 20541
Join date : 2010-04-04
Age : 61
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

https://casadecomo.mx

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Tday Fri May 10, 2019 9:20 am

I'm likeing Ilox more and more everyday. Telimex still terrible service, twice the cost and slow net.

Tday
Share Holder
Share Holder

Posts : 97
Join date : 2017-10-13

Back to top Go down

Ilox is down Empty Ilox

Post by miendo Fri May 10, 2019 11:59 am

CanuckBob wrote:I just sent a report and within 5 minutes I got this response:

Hello Bob

There is an event in the area affecting your service. Our workteam is in the zone working to solve it as soon as possible.  

The ticket for this event is ICE-2710.

Where and how to send reports if need be?
miendo
miendo
Senior member
Senior member

Posts : 78
Join date : 2010-04-09
Location : Ajijic
Humor : Plenty

http://www.AjijicNews.com

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Trailrunner Fri May 10, 2019 12:30 pm

Tday wrote:I'm likeing Ilox more and more everyday. Telimex still terrible service, twice the cost and slow net.
Really? ILox will be half the cost of my Telmex bill when I sign up? Half of 389? Less than 200 pesos every month?
Trailrunner
Trailrunner
Share Holder
Share Holder

Posts : 8047
Join date : 2011-04-18

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by CanuckBob Fri May 10, 2019 1:46 pm

miendo wrote:
CanuckBob wrote:I just sent a report and within 5 minutes I got this response:

Hello Bob

There is an event in the area affecting your service. Our workteam is in the zone working to solve it as soon as possible.  

The ticket for this event is ICE-2710.

Where and how to send reports if need be?

noc@mail.ilox.mx

_________________
Vacation Rentals
https://casadecomo.mx/
CanuckBob
CanuckBob
Share Holder
Share Holder

Posts : 20541
Join date : 2010-04-04
Age : 61
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

https://casadecomo.mx

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by SunFan Fri May 10, 2019 2:14 pm

I just fear disgruntled Telmex employees cutting vulnerable ilox fiber hung on the CFE poles. Takes a while to splice fiber.

Course that would never happen would it.

SunFan
SunFan
SunFan
Share Holder
Share Holder

Posts : 1345
Join date : 2011-09-11
Age : 77
Location : San Antonio Tlayacapan - Upper Chula Vista
Humor : None....no I'm joking.

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Carry Bean Fri May 10, 2019 6:38 pm

SunFan wrote:I just fear disgruntled Telmex employees cutting vulnerable ilox fiber hung on the CFE poles. Takes a while to splice fiber.

Course that would never happen would it.

SunFan

Bite your tongue!

Carry Bean
Share Holder
Share Holder

Posts : 3427
Join date : 2010-04-05
Location : Riberas

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by SunFan Fri May 10, 2019 8:40 pm

Carry Bean wrote:
SunFan wrote:I just fear disgruntled Telmex employees cutting vulnerable ilox fiber hung on the CFE poles. Takes a while to splice fiber.

Course that would never happen would it.

SunFan

Bite your tongue!

Course if there anything like the dunderheads I've dealt with at Telmex over the last 8 years they'd probably try to cut the power lines instead.

SunFan
SunFan
SunFan
Share Holder
Share Holder

Posts : 1345
Join date : 2011-09-11
Age : 77
Location : San Antonio Tlayacapan - Upper Chula Vista
Humor : None....no I'm joking.

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by CanuckBob Fri May 10, 2019 8:42 pm

I can cut thier lines too.......not that I would.

Beer

_________________
Vacation Rentals
https://casadecomo.mx/
CanuckBob
CanuckBob
Share Holder
Share Holder

Posts : 20541
Join date : 2010-04-04
Age : 61
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

https://casadecomo.mx

Back to top Go down

Ilox is down Empty Donde

Post by MichaelB Sat May 11, 2019 12:53 pm

where is the Ilox office? I just returned to Aijijic from Guad

MichaelB
Share Holder
Share Holder

Posts : 105
Join date : 2016-01-06

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by ferret Sat May 11, 2019 1:10 pm

It's on the same street as the Wednesday Tianguis in the back part of the Bugambilia Mall (Scallions, El Torito, Farmacia Christina etc.). Actually, if you park in the underground parking at the back of that plaza, they also have a door that opens into the parking area.
ferret
ferret
Share Holder
Share Holder

Posts : 10383
Join date : 2010-05-23

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Tday Sun May 12, 2019 3:08 pm

Trailrunner , in reference to a comment I made a few days ago on the 10th, during the Ilox outage. I stated that Ilox was" half the price and twice as fast". This afternoon while reading your reply, nudged me to do a speed test and check my credit card bill's to see if indeed this was still the case. Now I'm now not so sure it is.
My speed test came in at 27.43 Down load down. My test right after installation of Ilox around April 5th or 6th showed around 40 down load speed, 4 times the speed from Telmex which was a 10. My bill from Telmex each month was around around 500 pesos. Checking my credit card bill from Ilox, the 1st bill I've received from them is $63.95 US billed on the 5th of May ! needless to say I am a little shocked !

CBob, I think you may have signed up for Ilox around the same time as I, is my bill out of wack ? As I recall they gave you a choice of level of service, 100, 200, and 350 pesos ? Just another Beautiful Day in Ajijic .

Tday
Share Holder
Share Holder

Posts : 97
Join date : 2017-10-13

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by miendo Sun May 12, 2019 3:13 pm

We pay 399 pesos a month for phone and internet at 30 mb download but get more than that.
miendo
miendo
Senior member
Senior member

Posts : 78
Join date : 2010-04-09
Location : Ajijic
Humor : Plenty

http://www.AjijicNews.com

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Tday Sun May 12, 2019 3:50 pm

Thank you.

Tday
Share Holder
Share Holder

Posts : 97
Join date : 2017-10-13

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Trailrunner Sun May 12, 2019 3:55 pm

Thanks, Tday, for the clarification. Big difference. I will wait a bit longer to sign up and check Ifibre as well.
Trailrunner
Trailrunner
Share Holder
Share Holder

Posts : 8047
Join date : 2011-04-18

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by RickS Sun May 12, 2019 4:31 pm

"Checking my credit card bill from Ilox, the 1st bill I've received from them is $63.95 US billed on the 5th of May ! needless to say I am a little shocked ! "

Yes, since that is over 1200 pesos! Since you're quoting credit card and US dollars I am assuming that it is a US credit card which is probably going to have fees associated with it. You did not say which 'package' you have so $60 may not be out of line if it is higher speeds, Telephone and TV. Also with respect to download speed, what 'test' did you use? Different tests are sometimes all over the board. A 'fiber' test site at Stanford has been recommended so you might want to check that.
RickS
RickS
Share Holder
Share Holder

Posts : 823
Join date : 2012-05-31
Location : Fort Collins Colorado

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by ltollefs Sun May 12, 2019 4:36 pm

How is a 'fiber' test site in California going to assess your fiber connection in Jalisco? I really want to know.
ltollefs
ltollefs
Share Holder
Share Holder

Posts : 1130
Join date : 2013-03-24
Location : Chapala

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Tday Sun May 12, 2019 4:51 pm

RickS, thanks for the reply. Yes it's a US credit card, but they do not charge a fee to use here. I thought I was ordering the 350 Peso package. Will find out soon. The speed test I use is one I have used for several years, seems to be pretty much accurate. but thanks for the suggestion.

Tday
Share Holder
Share Holder

Posts : 97
Join date : 2017-10-13

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by suegarn Sun May 12, 2019 8:05 pm

Tday, my bill for the first month was higher as well.  I believe that is because of the installation fee and the cost of the cable they have to run from the pole to your house.  Your next bill should be at the normal rate for the package you signed up for. I just did another couple of speed tests, and I'm getting 38 Mbps. I signed up for the package that offers up to 40Mbps, so I'm happy.

suegarn
Share Holder
Share Holder

Posts : 776
Join date : 2013-11-12

Back to top Go down

Ilox is down Empty Re: Ilox is down

Post by Sponsored content


Sponsored content


Back to top Go down

Page 1 of 2 1, 2  Next

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum