Ilox down in Ajijic centro

I saw a fiber line was torn down on Constitucion. Probably going to be a while.

CanuckBob wrote:I saw a fiber line was torn down on Constitucion. Probably going to be a while.

Down in West Ajijic as well.

I just talked with the repair guys running a new line from around the LCS to where it was torn down on Constitucion. They said about two more hours.

Mine's back up.

My iLox down since 5 or so today (Tuesday). As usual, the green light is on, as is the PON, and the LOS is off, so the modem is reporting completely the opposite of what it should. I wouldn't mind except last month TelMex cut my backup speed in half. Looks like iLox is making the stupid rounds again. It hasn't been more than a couple of weeks since the last major screwup.

I contacted them and they say an auto accident is causing this outage. Apparently the repair guys are on the scene.

You got through. Most people have not been able to. I didn't try. Thanks... good to know. "It's always something." - Roseanne Roseanna Danna.

Yet the indicator lights are still completely useless. They really need to fix that setting.

Yep I always contact them via that email address. They always promptly reply.

Ilox is giving me a “no signal” on my Samsung “smart” TV (Tuesday, Aug. 25, 11:06 p.m.). Anyone else getting a “no signal” ?

I’m in west Ajijic, btw...

Mine is working fine in Ajijic Centro.

My internet went down again tonight. I filed a report to the e-mail address and they promptly called me to work through the problem. Don't know what it was but they did something to get it back. I have good experiences with them.

Thank you, CBob. I’ve been e-mailing various Ilox customer service personnel for the entire day but have had no resolution to my “no signal” dilemma. Should I try again and include my phone number this time—an option I didn’t know was available?

I didn't give them my phone number. I did give them my name and address so I guess they looked up my number. I only use one e-mail address. It is noc@mail.ilox.mx

The only thing being throttled is inside their heads, I believe...