Using tunnel bear

I'm trying to use tunnelbear to live chat with Shaw. I click on tunnelbear and after a bit it says I have a Canadian location. Then I go to Shaw and click live chat and all I get is a about blank (screen). What am I doing wrong?

I used a VPN to live chat with them this week and they would not activate my new receiver. What do I do next?

CanuckBob wrote:You can activate a new receiver yourself if you sign up and log into Shaw Direct. You do need your own account to do this. Why would they not do it for you?

You can't activate it your self anymore. I can't even sign in to Shaw today.

Mine's working OK. Also, I'm registered as an RV customer, so where I am is not an issue. Though I always say Saskatchewan.

CanuckBob wrote:Total BS Pete. My Shaw is working with no problems. Both SD and HD. I have even picked up a few more HD channels in the past few weeks. I have a 630PVR with the new style LNB.

Ditto.....same here.

CanuckBob wrote:I signed into Shaw today without any problem. You said the livechat wouldn't do it for you. Why not?

He had various excuses. He wrote that too many people were taking advantage of Shaw (I pay $131 per month and have one TV and one receiver). I was trying to activate a new receiver in the casista but was using the computer in the house. He said the receiver had to be in front of me while I was on the computer. And other excuses.

Here is a link to a series of Shaw Direct articles explaining what is happening and why some channels are disappearing:

https://www.shawdirect.ca/english/support/search?p=HD%20Network%20Upgrade&at=Setup%20and%20How-to

Here is a summary of the articles for those who don't like hyperlinks:

Shaw has been converting their all their channels from MPEG-2 to MPEG-4 since 2017.  They completed the conversion of all their HD channels in October 2018 and are continuing with the conversion of their SD channels.  2019 will see most/all remaining SD channels converted to the new format.  Those of us with older receivers will be getting few, if any, channels by the end of 2019.  The "missing" SD channels are still there... but in MPEG-4 format which the older receivers can't decode. Those of you with a newer MPEG-4 capable receiver have probably seen little or no change in your channel line up... yet.  That may come if Shaw migrates more channels to the new satellite.  Shaw continues to encourage all customers to do the required upgrades so they can continue to receive channels from all three satellites so I am hoping this means there are no immediate plans to go to a single satellite.  A list of receivers which support MPEG-4 is included in one of the articles as is the 2019 conversion schedule of the remaining SD channels.
I don't believe there is any need for those of us in Mexico to upgrade to the new LNB as the upgrade is only required to receive channels from the new satellite who's footprint does not extend this far south.

I suggest anyone concerned about what is happening with Shaw Direct read all the articles because they explain the situation better than I can.

Really liked the RCAF Ret response. It made sense

I wonder what the difference is between refresh and activate. I haven't been able to activate mine but I get channel 531 (CTV2) and it says I need a refresh (I suspect they mean activation).