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Telephone help needed.

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Telephone help needed. Empty Telephone help needed.

Post by natbug on Mon Jul 07, 2014 2:41 pm

I have a friend whose telephone and internet have been out for a week. They have reported it 5 times both in person and over the phone, including once having a Mexican friend call for them in case it was a language barrier. They have stayed home all day every day since the outage started and no one has come by to fix anything.
They asked me to post and see if there is anyone one the board who knows anyone at Telmex or maybe has some pull with them to assist them in getting this resolved. Can anyone help?? Or know anyone who can help???

Thanks in advance for any help you can render.

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Post by slainte39 on Mon Jul 07, 2014 3:49 pm

Have they been (reported in person) to the service/maintenance location on Calle Allen W Lloyd in SAT. That seems to be a good option.

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Post by David on Mon Jul 07, 2014 3:52 pm

All Telmex in Mexico City toll free.  You'll get service.  The local office is for SALES not service.
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Post by natbug on Mon Jul 07, 2014 4:29 pm

slainte39, she said they had been to SAT so I assume it's the location you're referring to.
David is that the 800 1230000 number?

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Post by David on Mon Jul 07, 2014 4:38 pm

01-800-123-2222 is what I used.  It's shown on your Telmex bill.  Just ask for "servicio en ingles por favor."
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Post by gomer on Mon Jul 07, 2014 5:07 pm

The 123 2222 is for internet. 050 is for telephone service.

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Post by brigitte on Mon Jul 07, 2014 5:48 pm

When reporting get a report number they are supposed to give you service withing 72 hours if they do complain with your number as a referrence.

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Post by slainte39 on Mon Jul 07, 2014 10:11 pm

natbug wrote:slainte39, she said they had been to SAT so I assume it's the location you're referring to.
David is that the 800 1230000 number?

The SAT location is where the service/maintenance people are dispatched from. The Ajijic location  is the "SALES" office.

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