The spectacular failure of self-checkout technology

https://www.bbc.com/worklife/article/20240111-it-hasnt-delivered-the-spectacular-failure-of-self-checkout-technology
Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

It's a common sight at many retail stores: a queue of people, waiting to use a self-checkout kiosk, doing their best to remain patient as a lone store worker attends to multiple malfunctioning machines. The frustration mounts while a dozen darkened, roped-off and cashier-less tills sit in the background.

The only place that I've had success with self checkout was in Home Depot in Newmarket, Ontario. Every item had a bar code. If you're buying anything that doesn't have a code (like fruit and veg that have to be weighed), it's a dismal failure. Walmart's system here is hit or miss but mostly miss. Give people jobs and dignity. Screw the machines.

HEB has a very good system. It’s practically flawless.