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Any SONOS gurus out there?

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Any SONOS gurus out there? Empty Any SONOS gurus out there?

Post by jayc1ay on Sun Jun 23, 2019 11:55 am

My sonos one is undiscoverable after iLox improved my internet connectivity. I have tried to follow the faqs to line it up without success. Would appreciate any assistance.

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Post by MexicoPete on Sun Jun 23, 2019 12:29 pm

I had to look up SONOS to even see what it was. It looks like a large company making many products having to do with sound amplification, sound bars, speakers, etc. I didn't see anything on their web page about a product that interacted with the internet,

No I am not the expert you are looking for. I was just curious what kind of product you are having trouble with.

Thanks in advance for your answer.
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Post by tabacone on Sun Jun 23, 2019 12:37 pm

Not sure what you mean by "iLox improved your internet connectivity." Are you on a new wifi network? If you use Twitter, they're customer service is awesome.
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Post by jayc1ay on Sun Jun 23, 2019 2:36 pm

[quote="MexicoPete"]I had to look up SONOS to even see what it was. It looks like a large company making many products having to do with sound amplification, sound bars, speakers, etc. I didn't see anything on their web page about a product that interacted with the internet,

No I am not the expert you are looking for. I was just curious what kind of product you are having trouble with.

Thanks in advance for your answer.

My Sonos One is a speaker equipped with microphone and software that allows use of Alexa, etc. It contains chips that pick up all my audio files and via the net will connect with Apple iTunes, Amazon sounds, etc. Previous to iLox it played well with my puny TelMex internet, but I have not been able to learn how to make it recognize that I now use a different wifi.

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Post by jayc1ay on Sun Jun 23, 2019 2:37 pm

[quote="tabacone"]Not sure what you mean by "iLox improved your internet connectivity." Are you on a new wifi network?  If you use Twitter, they're customer service is awesome.  

Yep, on a new wifi network. I'll give Twitter a try as the default language of their help is all Spanish, hard for me to use.

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Post by ComputerGuy on Mon Jun 24, 2019 9:18 am

The Sonos needs to be re-initiated, the same way you set it up with TelMex, so that you can enter the iLox security code; otherwise it is still looking for the TelMex code (WEP/WAP/WPA). This code is printed on the backside of the iLox box.
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Post by espíritu del lago on Wed Jun 26, 2019 6:31 pm

ComputerGuy wrote:The Sonos needs to be re-initiated, the same way you set it up with TelMex, so that you can enter the iLox security code; otherwise it is still looking for the TelMex code (WEP/WAP/WPA). This code is printed on the backside of the iLox box.
Exactly!
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Post by jayc1ay on Fri Jun 28, 2019 12:06 pm

Thanks all for your help. I found this: https://www.smarthomesounds.co.uk/blog/faqs/reconnect-sonos-system-new-router-wifi-network which very lucidly takes the confused user through both ways Sonos connects.

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