AT&T Renewal
5 posters
AT&T Renewal
Has anyone had difficulty in renewing a 2 year plan at AT&T? Were you able to keep your current number?
dcampbell757- Share Holder
- Posts : 109
Join date : 2011-07-14
Age : 81
Location : Chapala
Re: AT&T Renewal
Beware the Bastards.
They treated me as a new subscriber - new SIM card and phone number. Also twice the price of two years before. Comparable to Telcel
When I protested that I wanted to retain the same number I ported to them from Telcel two years before they shrugged their shoulders and gave me a number to call. No success after 20 minutes on the phone with a At&T rep.
For a refund I had to appear in person at their office in Guadalajara.
So much for competition. They both dropped to the lowest common denominator.
SunFan
They treated me as a new subscriber - new SIM card and phone number. Also twice the price of two years before. Comparable to Telcel
When I protested that I wanted to retain the same number I ported to them from Telcel two years before they shrugged their shoulders and gave me a number to call. No success after 20 minutes on the phone with a At&T rep.
For a refund I had to appear in person at their office in Guadalajara.
So much for competition. They both dropped to the lowest common denominator.
SunFan
SunFan- Share Holder
- Posts : 1344
Join date : 2011-09-11
Age : 77
Location : San Antonio Tlayacapan - Upper Chula Vista
Humor : None....no I'm joking.
Re: AT&T Renewal
I renewed my ATT cel in January and got the same deal as 2 years before - pay for a year and get a year free with the same cel number I had with Telmex. Were these issues recent?
Carry Bean- Share Holder
- Posts : 3425
Join date : 2010-04-05
Location : Riberas
Re: AT&T Renewal
Where did you renew try to renew?
dcampbell757- Share Holder
- Posts : 109
Join date : 2011-07-14
Age : 81
Location : Chapala
Re: AT&T Renewal
Carry Bean wrote:I renewed my ATT cel in January and got the same deal as 2 years before - pay for a year and get a year free with the same cel number I had with Telmex. Were these issues recent?
About 6 months ago. I paid over 4,000 pesos for two years service. Guess the kids in the store bamboozled the old geezer.
SunFan
SunFan- Share Holder
- Posts : 1344
Join date : 2011-09-11
Age : 77
Location : San Antonio Tlayacapan - Upper Chula Vista
Humor : None....no I'm joking.
Re: AT&T Renewal
That’s what I paid and I still have the same number. That’s what it costs for 2 years service. It’s what I paid before. I paid at the place across from the big Telcel store in the mall where Black Coffee is. I think I’m missing something.
Carry Bean- Share Holder
- Posts : 3425
Join date : 2010-04-05
Location : Riberas
Re: AT&T Renewal
There are lots of folks that got ripped off by the bad employee at ATT in Chapala. Do a search on both boards and or ask kiko on this board.
Trailrunner- Share Holder
- Posts : 8045
Join date : 2011-04-18
Re: AT&T Renewal
When it came time to renew my AT&T plan, I went to the new office across from Bugambilla Plaza next to Alex's Pasta Bar. Knowledgeable and professional service. Pulled up my account on their screen and the plans I could renew including the 2 year plan I had. I previously used the store in Centro Laguna, and quite frankly, I got the impression they really weren't sure of what they offered.
donenrique- Newbie
- Posts : 19
Join date : 2016-04-03
Re: AT&T Renewal
It was the AT&T Laguna Mall folks who shafted me.
SunFan
SunFan
SunFan- Share Holder
- Posts : 1344
Join date : 2011-09-11
Age : 77
Location : San Antonio Tlayacapan - Upper Chula Vista
Humor : None....no I'm joking.
Re: AT&T Renewal
When I first got the plan I bought it from the guy when they had the office across from Farmacia Guadalajara on the way into Chapala. For some reason, he didn’t rip me off but I know he screwed over others. Then they closed that office. So Sunfan, did you lose all your contacts when they switched SIM cards?
Carry Bean- Share Holder
- Posts : 3425
Join date : 2010-04-05
Location : Riberas
Re: AT&T Renewal
Thanks to all for your feedback. We originally opened the accounts in Chapala and luckily did not get ripped off. This is our second renewal. We will make it next to Alex's pasta bar since they seem to know what they are doing.
dcampbell757- Share Holder
- Posts : 109
Join date : 2011-07-14
Age : 81
Location : Chapala
Re: AT&T Renewal
Carry Bean wrote:So Sunfan, did you lose all your contacts when they switched SIM cards?
I think I had the contacts loaded in the Samsung "cloud" so I could recover them.
SunFan
SunFan- Share Holder
- Posts : 1344
Join date : 2011-09-11
Age : 77
Location : San Antonio Tlayacapan - Upper Chula Vista
Humor : None....no I'm joking.
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