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Soc. sec. help via FBU.Guadalajara@ssa.gov ?

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Soc. sec. help via FBU.Guadalajara@ssa.gov ? Empty Soc. sec. help via FBU.Guadalajara@ssa.gov ?

Post by cerebrozo on Tue Oct 16, 2018 8:54 am

Has anyone successfully used the -- FBU.Guadalajara@ssa.gov -- e-mail address to get help concerning U.S. social security matters from the Guadalajara consulate?

I've sent two messages in the last three weeks and only received a "do not reply" automated response each time.

(FBU-Federal Benefits Unit is the service people living outside the U.S.A. use to solve issues related to social security benefits and claims, etc.)
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Post by Trailrunner on Tue Oct 16, 2018 9:38 am

What does the auto-response message say? I have successfully used it in the past, but it was quite a while ago. Have you tried calling them?
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Post by cerebrozo on Tue Oct 16, 2018 11:12 am

Trailrunner wrote:What does the auto-response message say? I have successfully used it in the past, but it was quite a while ago. Have you tried calling them?

Can't call them on the phone any more (33-3268-0800) -- they eliminated that option awhile back and went to a 100% e-mail process. The auto-response merely says "we got your message . . .)

Soc. sec. help via FBU.Guadalajara@ssa.gov ? Junk10
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Post by Trailrunner on Tue Oct 16, 2018 1:03 pm

Hmmm. And it's been well over 5 working days. . .and they have all your contact info and info requested by them, right?

They may be swamped what with all the SS people moving to the area. I'd probably give them a little more time or go up there or contact SS in the US.

Suerte.
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Post by Carry Bean on Tue Oct 16, 2018 2:20 pm

I will look up the email addresses I used when I applied for SS down here and also the one I used a few years ago when I was cut off when I never got the “Are you alive” letter. Very quick service then and nice people t deal with but they might me long gone.

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Post by Carry Bean on Tue Oct 16, 2018 2:24 pm

This is probably the one you used: FBU.GUADALAJARA@ssa.gov

Here's the one to the nice employee: Michelle.Bardales AT ssa.gov (remove the spaces and use the at sign) I hope she's still there. Good luck.

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Post by Trailrunner on Tue Oct 16, 2018 2:39 pm

Thanks for that email, CB. Very nice people and usually very responsive.
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Post by cerebrozo on Wed Oct 17, 2018 11:49 am

Update: Please note I did receive a return phone call from the Guadalajara consulate today. I believe Trailrunner is correct -- with so many expats here making inquiries, wait times are understandably running a little longer than before.
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Post by Trailrunner on Wed Oct 17, 2018 12:17 pm

Excellent, good to hear. They've always been very helpful.
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